Thank you for shopping with Aadivasi.org (registered as IMPCA Services Pvt. Ltd.)! We are committed to delivering your handicraft products, including terracotta, grass products, bamboo products, and more, to your doorstep in a timely and secure manner. Please take a moment to review our shipping policy to ensure a smooth shopping experience.
DOMESTIC SHIPPING (Within India):
Local Courier Partners:
We partner with reliable local courier services such as Blue Dart to ensure the swift and secure delivery of your handicraft products across India. We strive to process and dispatch your order within 7 business days of receiving it.
Shipping Charges:
- - For orders with a total value above Rs 1500, shipping within India is FREE.
- - For orders with a total value below Rs 1500, a flat shipping fee of Rs 100 will be charged.
Delivery Time:
The estimated delivery time for domestic orders is 14 business days. Please note that delivery times may vary based on your location and any unforeseen circumstances.
INTERNATIONAL SHIPPING:
Shipping Charges:
International shipping charges are based on actuals and will be calculated at the checkout. Please note that customs duties, taxes, and any additional charges related to international shipping are the responsibility of the customer.
Delivery Time:
The estimated delivery time for international orders may vary depending on the destination. We will provide you with a shipping estimate at the time of checkout.
ORDER PROCESSING:
Order Confirmation:
Once you place an order, you will receive an email confirmation with details of your purchase. Please review this confirmation and notify us immediately of any discrepancies.
Order Verification:
Our dedicated team conducts thorough order verification to ensure accuracy. In case of any discrepancies, our customer support team will promptly reach out to address and resolve any issues.
Order Processing:
Orders proceed to the processing phase after successful verification. We strive to pick and pack your handicraft products with care, aiming to dispatch orders within 3 business days.
Returns and Exchanges:
For information on our returns and exchanges policy, please refer to our dedicated page https://www.aadivasi.org/return-policy
Order Tracking:
You will receive a shipping confirmation email with a tracking number once your order has been dispatched. You can track your order using the provided tracking information on the courier partner's website.
CONTACT US:
If you have any questions or concerns about your order or our shipping policy, please feel free to contact our customer support team at +91 9234510333 or info@impca.in
Thank you for choosing Aadivasi.org. We appreciate your support!