Return Policy

Refund/Return Policy 

At aadivasi.org, we are deeply committed to supporting important social causes and express our heartfelt gratitude for your generous contributions towards these endeavors. To show our appreciation, we offer you the opportunity to select a handicraft product from our website equal to the amount you have contributed, as a free return gift. While we understand that circumstances may vary, it's important to note that we cannot reverse the positive impact your contribution has on the social causes we support. Therefore, our Refund/Return Policy is designed to ensure that your support remains intact while addressing any issues with the chosen handicraft product.

1. Refund and Return Eligibility:

   a. Refund: We recognize that unforeseen situations may arise, but please understand that we cannot refund the contribution amount, as it goes directly to supporting our social causes. However, we are dedicated to resolving any concerns related to the selected handicraft product.

   b. Return: If you receive a handicraft product that is delivered in a broken or damaged condition, we want to address this promptly. You may request a return if the product is damaged, subject to the guidelines outlined below.

2. Damaged Product Return Process:

   a. Notification: To initiate a return, kindly notify us by sending an email to info@impca.in within 24 hours of the product's delivery. In your email, include your order number, a description of the damage, and attach clear images or videos of the damaged product.

   b. Evaluation: Our team will review the provided images or videos to assess the extent of damage. We may contact you for additional information if needed.

   c. Resolution: Based on the evaluation, we will determine whether a replacement or a refund is appropriate on a case-by-case basis. We are committed to ensuring your satisfaction and the quality of the handicraft product.

3. Refund/Return Terms and Conditions:

   a. We will not accept return requests beyond 24 hours from the time of delivery.

   b. Returns are subject to evaluation and approval. We reserve the right to decline return requests that do not meet our criteria.

   c. In case a refund is approved, we will process it within 10 working days through the original payment method, after deducting any shipping charges or other offers applied at the time of the order.

   d. If a return is approved, you may be required to send the damaged product back to us at your expense, depending on our evaluation.

   e. Any damage occurring after the initial 24-hour window has passed cannot be attributed to our responsibility.

4. Contact Us: Should you have any questions or concerns regarding our Refund/Return Policy, we encourage you to reach out to our customer support team at info@impca.in.

We extend our heartfelt appreciation for your understanding and support in making a positive impact on the lives of indigenous communities. Your contributions are truly valued, and we are committed to providing you with excellent service while upholding our commitment to social causes.